Quality Management

Our staff tracker system was formed with the goal of delivering flexible and comprehensive time and attendance systems for the cleaning industry and facility management. Staff Tracker ensures that whilst our staff that are out of sight, they are never out of mind. Our system is supported remotely and is easy to access via the web from any PC and from any phone in the world. Management reports can be formulated with the data you want, when you want and how you want it. We reduce the amount of time needed to prepare timesheets for payroll. We have improved overall workforce management, minimise errors, help track and manage labour expenses and enhance our performance of employees.

With our understanding for the nature of the market and industry, we offer a scale able solution whereby you can adjust the number of users on your system and the cost will change accordingly. Our systems flexibility allows us to cater for 10 - 10,000+ users with no calls being bounced.

Time and Attendance
Our staff will clock in and out from any telephone with their unique ID number through our interactive voice menu at no direct cost to you. This can also be cross referenced with a pre-set phone line or number in order to guarantee our staff are on-site. As our staff clock in, our website is updated instantly which enables access to accurate management information at any time of the day.

Alert System
Our alert system utilises SMS messaging and E-mail. Examples of different alerts include:

• No-show - Informs a manager if a member of staff have not logged in within the set time frame. This alert highlights the need for us to arrange cover for the site, ensuring that our commitment to you is met.
• No-Logout - Informs us if a member of staff have not logged out within the allowed time on site. This alert is also paramount with regard to Health and Safety too as it highlights what could be a hazardous situation on site.
• Login-Alert - Allows our management to monitor when a member of staff has logged in and is on site. This is useful when face-to-face contact is needed with a member of stock or staff replenishment.
• Logout-Alert - Informs management that the member of staff has completed their job on-site and has left the premises. This allows for quality inspection to be carried out on a completed job.
• Unexpected-Login - Highlights to our management team that a worker is on-site outside of the agreed scheduled timeframe.
• Heartbeat Alert - Designed for a secured environment and is used as a safety precaution. An alert is sent to our management if a member of staff fails to meet scheduled hourly log-on.

Voicemail System
Staff tracker uses an advanced voicemail system. It allows for messages to be recorded and sent directly to our staff so they can hear it when they log in. Voicemail can also be left for a specific work area and the first member of staff on-site is relayed the message. Our voicemail system allows for staff to contact management and our head office.

Ordering Supplies
This function allows on-site staff and management to contact head office with a supply order. Staff tracker then formulates a delivery report ready for print or email.

Quality Control
The quality inspector can report on-site findings via the keypad using the RED, AMBER, GREEN codes. This information is uploaded to the website immediately and can be entered into reports or spreadsheets for documentation. There are a vast number of present codes within the system but there are also flexible to suit any needs your company might have or need. Another use for the system is activity codes, these codes are used when our management team or training or starting a new member of staff on a site.

Management Information
All information within our system is synchronised and updates our website instantly. Reports can be formulated from various sources such as Login times, Logout times, Quality control and Scheduled vs. Actual hours.

Payroll
As with the rest of our system, payroll data is updated instantly with hours and rates. This allows our helpdesk to download the data for import into your payroll system. Staff tracker allows Aroma to formulate payroll reports from any given period of time.

PDA's
All our management team are equipped with PDA's: not only can we receive jobs electronically but quality audits and detailed monthly reports/inspections can be sent back in real time, as jobs are completed, enabling customers to monitor work in progress and to respond to situations as and when they occur, producing interactive customer support